Terms of Use & Professional Responsibility

Shifaia Health is a clinical decision support (CDS) tool intended for licensed healthcare professionals practising in Egypt and, for educational use only, for enrolled medical, pharmacy, and dental students. By accepting these terms you confirm that you have read, understood, and agree to them. If you do not agree, do not use the app.

1. Intended use and eligibility

The app is intended for two categories of user, and for no one else: (a) Licensed professionals — physicians, dentists, and pharmacists who are licensed and currently registered with the relevant Egyptian syndicate. You must hold a valid Egyptian syndicate registration and provide accurate credentials. (b) Students — persons currently enrolled at a recognised faculty of medicine, pharmacy, or dentistry. Student accounts are provided for education, training, and self-study ONLY. As a student you must NOT use the app to diagnose, prescribe, treat, or otherwise direct the care of any real patient, and you must not present its outputs as professional medical advice. Any involvement you have in real patient care must occur solely under the direct supervision of a licensed clinician who retains full responsibility for every decision. Student accounts have no prescribing function. The app is not intended for patients or the general public, and its outputs are not medical advice to patients. You must register under the correct category and provide accurate credentials; misrepresenting your professional or student status is a breach of these terms.

2. Decision support, not decision making

All outputs — differential diagnoses, investigations, treatment suggestions, doses, interaction and allergy checks — are computer-generated assistance, produced in part by artificial intelligence. They may be incomplete, outdated, or wrong. The app does not diagnose, prescribe, or treat. It supports your clinical reasoning; it never replaces it.

3. Your professional responsibility

If you are a licensed professional, you bear full, sole, and final responsibility for every clinical decision, prescription, and patient outcome. You must independently verify every output — including drug choices, doses, interactions, contraindications, and pregnancy/lactation safety — against current guidelines and authoritative references (e.g. BNF, UpToDate, local protocols) before acting on it. A prescription generated through the app is YOUR prescription, issued under your name and registration number. If you are a student, you are not authorised to make clinical decisions, issue prescriptions, or provide care for real patients through the app. You use the app for learning only and at your own risk, and you accept the same duty to independently verify every output before relying on it for any purpose. You must not rely on the app in place of your formal education, supervised training, or authoritative references.

4. Safety features are aids, not guarantees

Interaction, allergy, and contraindication checks rely on databases that are inherently incomplete. The ABSENCE of a warning never means a combination is safe. Unrecognised drug names may be excluded from checks — the app flags these where possible, but verifying coverage remains your responsibility.

5. Patient data and privacy

The app is designed so that direct patient identifiers (name, ID, phone) remain on your device and are not stored on cloud servers; clinical data stored in the cloud is de-identified. You remain the data controller for your patients: obtain any consent required, and use communication features (e.g. sending a prescription via WhatsApp) only with the patient's agreement. Keep your device and account secured. See our Privacy Policy.

6. Prescribing limits

Prescribing is available only to licensed professionals; the function is disabled for student accounts. Controlled substances are excluded from app-generated prescriptions by design. You must comply with all applicable Egyptian laws and regulations on prescribing, dispensing, and medical records.

7. No warranty

The app and its content are provided "as is" and "as available", without warranty of any kind — express or implied — including accuracy, completeness, fitness for a particular purpose, or uninterrupted availability. Drug data, brand lists, and prices may lag the market.

8. Limitation of liability

To the maximum extent permitted by law, the app's developers and operators shall not be liable for any direct, indirect, incidental, or consequential damages — including patient harm — arising from use of, reliance on, or inability to use the app. This does not exclude liability that cannot be excluded under applicable law.

9. Account and acceptable use

Your account is personal and non-transferable. Do not share credentials, misrepresent your profession, attempt to extract the underlying databases, or use the app for any unlawful purpose. Access may be suspended for breach of these terms.

10. Changes to these terms

These terms may be updated. When the version changes you will be asked to review and accept the new version before continuing to use the app. Your acceptance of each version is recorded with a timestamp.

11. Governing law

These terms are governed by the laws of the Arab Republic of Egypt.