Settings → Delete account and all data Open the app, scroll to the bottom of Settings, and tap it. Deletion is immediate and cannot be undone.
No longer have the app? →In the app
- Open Shifaia Health and sign in, if you are not already.
- Go to Settings (the gear icon).
- Scroll to the bottom and tap Delete account and all data.
- Read what will be removed, type DELETE to confirm, and tap Delete permanently.
You will be signed out and returned to the login screen. Your account no longer exists, and you can register again from scratch with the same email if you ever want to.
What is deleted
Everything. There is no partial option, and we keep no shadow copy.
| Data | What happens |
|---|---|
| Consultations and assessments | Deleted immediately |
| Prescriptions and their PDF files | Deleted immediately |
| Prescription audit trail | Deleted immediately |
| Your professional profile and terms-acceptance history | Deleted immediately |
| Usage and diagnostic records tied to your account | Deleted immediately |
| Your login | Deleted immediately |
| Consultation history on your device | Cleared immediately |
What we cannot delete for you
- Prescription PDFs you have already sent to a patient. Once a file has been shared over WhatsApp or any other channel, that copy belongs to the recipient and is outside our reach.
- Your own patient records. Shifaia is a decision-support tool, not the medical record. Your patient chart is yours, is held by you, and is unaffected by deleting your Shifaia account — including any professional obligation you have to retain it.
- Backups and logs, for a short period. Encrypted infrastructure backups held by our hosting provider may retain deleted records for up to 30 days before they expire on their normal cycle. They are not accessible to the application and are never restored selectively.
If you no longer have the app installed
Email zeyad@shifaia.com from the email address the account was registered with and ask us to delete it. Sending from the registered address is how we confirm the request is genuinely yours; if you no longer control that address, tell us and we will ask for another way to verify.
We will confirm within 7 days and complete the deletion within 30 days, as required by Egypt’s Personal Data Protection Law (Law No. 151 of 2020). In practice it is usually the same day.
Deleting only some of your data
You can delete an individual consultation from the History screen in the app without deleting your account. You can also ask us to correct or export your personal data — write to the same address.
Separately, consultation records are deleted automatically 12 months after they are created, whether or not you ask.
Questions
zeyad@shifaia.com · see also our Privacy Policy and Terms of Use.